Refund and Returns Policy

At Extreme-Strenght, we strive to provide you with high-quality products and excellent customer service. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.

1. Return Eligibility

Returns are accepted within 30 calendar days from the date you receive your order.
Items must be unused, unworn, unwashed, and in the original condition with all original tags, packaging, and accessories included.
To qualify for a refund or exchange, the product must be returned in a resalable condition.
Personalized, custom-made, or final sale items are non-returnable unless damaged or defective.

2. How to Initiate a Return

To start the return process, please contact our Customer Support team at help@extreme-strenght.life or through our website contact form.
Provide your order number, details about the product(s) you wish to return, and the reason for the return.
Our team will guide you through the return procedure and provide the appropriate return address.

3. Return Shipping

For domestic returns, customers are responsible for the cost of return shipping unless the product is defective or the wrong item was sent.
For international returns, customers are responsible for return shipping fees and any customs duties or taxes incurred.
When returning internationally, please mark the package as “RETURNED GOODS” to help avoid additional customs charges.
We recommend using a trackable shipping service to ensure the safe delivery of your return, as we are not responsible for lost or damaged return shipments.

4. Inspection and Refund Process

Upon receipt of your returned item(s), our quality team will inspect the product to verify it meets the return criteria.
If approved, we will process your refund using the original payment method within 5 to 10 business days.
You will receive an email confirmation once the refund has been issued.
Please note that the time it takes for the refund to appear on your account may vary depending on your bank or payment provider.

5. Exchanges

If you received a defective, damaged, or incorrect item, please notify us within 7 days of delivery.
We will arrange for a replacement or exchange free of charge.
For all other exchange requests, the returned item must meet the return eligibility criteria, and shipping fees may apply.

6. Non-Returnable Items

Items that have been used, damaged by the customer, or not in their original condition.
Personalized, custom-made products.
Gift cards or vouchers.
Final sale or clearance items explicitly marked as non-returnable.

7. International Shipping Considerations

Shipping times and costs vary depending on your location.
Customers are responsible for all applicable customs fees, import taxes, and duties for international shipments.
Returns from international customers must comply with their country’s import and export regulations.
We recommend checking with your local customs office before purchasing to understand any potential import costs.

8. Contact Us

If you have any questions about your order, our refund and returns policy, or need assistance with a return, please do not hesitate to contact our friendly support team at help@extreme-strenght.life. We’re committed to ensuring your shopping experience is smooth and satisfying.